please be aware that all of our products are handmade in order of receiving them, to guarantee freshness. we currently have around a 4-7 business day processing time for your order, so please take that in consideration when placing them for certain delivery dates. learn more about our mindful manufacturing.
we do not ship to p.o. boxes.
shipping rates & timing
shipping rates are calculated based on the total purchase amount and your location.
we ship via usps and ups including offering 2nd Day Air, and next day air for most areas. in order to ensure that your confections arrive in perfect condition, we reserve the right to suspend the availability of more standard shipping times and require 2nd day or next day air shipping from june – october. standard shipping is available for tinctures and topicals all year around. melting of topicals may still occur during extreme hot weather, but will re-harden if put in the fridge.
unfortunately, we cannot offer all shipping methods to all destinations because our chocolate is time and temperature sensitive. we want our chocolate to reach you looking and tasting just as fresh as when it leaves our facility.
during november – may, for any orders that contain confections, we ship on monday, tuesday, wednesday and thursday. during june – october, for orders that contain confections we do not ship on thursdays. for any orders that do not have confections included, we ship on all 5 weekdays.
please note that our estimated delivery timelines do not take unexpected weather delays into consideration, and weather delays may affect ship dates and arrival dates.
holiday shipping information
orders must be placed no later than two weeks before the holiday, for guaranteed delivery before the holiday, no matter the shipping option chosen. for orders placed after this date, we will try our best to get it to you in time and then we recommend next day air.
chocolate shipping info
shipping chocolate can be tricky, but we work hard to ensure that our chocolate is delivered fresh and in perfect condition. to reduce the risk of melted chocolate on all orders in transit, we will include cooling materials – ice packs and cooling wrap, for a small fee that is added to your shipping cost. in certain high heat conditions, we may stop shipping altogether until it cools down.
many are the passages of hands and temperatures before the package arrives at your destination. once it is verified that the chocolate was packaged with accuracy and accepted by our shipping partners, there is no further step we can take to ensure the integrity of the package. unfortunately we are unable to guarantee any packages delivered when temperatures in your area are 70 degrees or higher and we highly suggest using next day air as your shipping choice. if you are shipping outside of the united states, we can not guarantee any confection order, due to possible customs delays and different temperatures around the world. we will do our best to keep your package as safe as possible but please order at your own risk.
if you have any questions about shipping your package, please email us at contact@baceae.com.
after your product arrives
make sure that somebody will receive the package as soon as possible to avoid being left melting outside the door or in a mailbox. if no one is available to receive your order upon arrival at its final destination, the carrier will leave it at the door. if this could
pose a problem or if the package could be exposed to heat, we recommend shipping to an address where someone can receive your package. we can not guarantee orders that are damaged due to weather exposure or theft incurred after delivery.
keep chocolate wrapped in it’s original container and store in a cool, dry place at 60–70°F. a refrigerator works fine as well. not following these storage conditions will cause chocolate to “bloom,” or develop a light-colored powdery surface on the chocolate, caused by sugar or fat crystals rising to the surface. when this happens, the chocolate is still safe to eat, but the texture will suffer. to prevent bloom, make sure the chocolate doesn’t get too warm or experience extreme fluctuations in temperature.
exchanges & returns
we take great pride in our reputation for quality and excellent value. if at any time you are dissatisfied with the product you purchase, we’ll assist you with a prompt refund or credit. please let us know the reasons for your dissatisfaction coupled with your name, address, and phone number via e-mail to contact@baceae.com. we will contact you to complete the exchange, return and credit process.