FAQ

FAQ2025-06-15T01:45:52-07:00
What is the shelf life of your products?2025-06-02T11:10:13-07:00

Topicals — 24 months from open date

Tinctures — 2 years from “bottled date”

Confections — 3 months from date made (listed on box as “best by date”)

How Long Will My Order Take to Arrive?2025-06-02T11:15:04-07:00

we practice mindful manufacturing, which means that we at baceae have committed to maintain the highest quality and freshest products and ingredients; we have a low-stock/no-stock business model. when you order from us, we mindfully handcraft every chocolate, tincture, and topical for your order, with your wellness in mind.

mindful manufacturing takes more time and attention to detail, but we believe that the products and the wellness of our customers is worth it.

you can find our latest production time here as well as our average production time each month.

For guaranteed delivery before a holiday, orders must be placed at least two weeks in advance.

What types of products does Baceae offer?2026-08-28T13:50:47-07:00

Baceae offers a range of organic, vegan and fair trade cannabis hemp creations including confections, tinctures, and topicals, featuring CBD, CBG, and CBN.

Do you offer free shipping?2025-06-12T14:22:20-07:00

Yes we offer free shipping on all tincture and topical orders, as well as all orders that contain confections that are $125+

Do you offer a military/teacher/senior/etc discount?2025-06-12T14:22:33-07:00

Unfortunately we do not offer a discount based on specific people, but we do have specials all the time so if you’d like you can sign up for our email list and we’ll send you a message as soon as we have our next special!

What potency should I get?2025-06-12T14:18:32-07:00

With any of our tinctures and most of our topicals, we have 4 different potency options so choosing the right potency for you will also take a bit of experimentation. Usually people just like to jump in somewhere, often based on a price point, and then begin their experimentation to see how much they need to actually get the results they are looking for. So if you start with a lower potency you may find that perfect for you, or you may find out that you need to use more to get the results you are looking for. The tinctures will have measurements on the dropper that will make it easy for you to experiment to find the right potency and for the topicals you may need to use a 1/4 tsp measuring spoon. Once you start experimenting to find the right potency for your needs, keep note of the amount you are consuming and how many total mg of the cannabinoid you need for the results you are looking for. if you find yourself using more than 1 full size dropper for the tinctures or multiple serving sizes for the topicals, we recommend going up in potency next time so that you use less product over time and save money.

What are CBD, CBG, and CBN?2026-08-28T13:49:59-07:00

CBD (Cannabidiol), CBG (Cannabigerol), and CBN (Cannabinol) are compounds found in the hemp plant. Baceae uses CBD, which contain various cannabinoids and terpenes but 0% THC, to provide benefits often associated with the “entourage effect” without psychoactive effects. For more about details visit our cannabis hemp & cannabinoids page.

How should I use Baceae tinctures?2025-06-15T01:51:34-07:00

Our tinctures are olive oil-based and can be taken directly in the mouth or added to your favorite beverage or food.  They come with a calibrated dropper for easy and safe dosage. 

We recommend experimenting to find the potency and timing that works best for your unique needs. A good way to start is by taking your desired dose when you don’t have much to do, which will allow you to gauge how it makes you feel. You can then adjust the potency and timing based on that to achieve the benefits you are looking for.

Are Baceae products organic and ethically sourced?2025-06-06T10:19:37-07:00

Yes, at Baceae, we believe all products should be made with organic ingredients that are ethically grown. We ensure our sourced ingredients are certified organic and are products of the United States, Canada, and if grown elsewhere, Fair-Trade certified. Our cannabis is organic and sourced directly from farms in the United States. The majority of offerings are Fair Trade Certified by Fair Trade USA.

What is your shipping policy?2025-06-12T14:24:40-07:00

We ship via USPS and UPS. To ensure confections arrive in perfect condition, especially during warmer months (June-October), we may require 2nd Day or Next Day Air shipping and include cooling materials. Standard shipping is available for tinctures and topicals year-round. We ship confections Monday-Thursday (and not on Thursdays from June-October). Orders without confections ship on all 5 weekdays. For more details, please visit our Shipping & Return Policy page.

How should I use Baceae topicals?2025-06-12T14:20:28-07:00

Apply topicals as needed to the desired area. Similar to tinctures, you may need to experiment with the amount to find what works best for you.

What is your return/exchange policy?2025-06-12T14:24:31-07:00

We take pride in our quality. If you are dissatisfied, please contact us at contact@baceae.com within 14 days of receiving your item with your reasons, name, address, and phone number, and we will assist with a prompt refund or credit.

Are Baceae products vegan?2025-06-12T14:25:29-07:00

All of our products are vegan. Please check the ingredient list on each product page for specific dietary information.

How should I enjoy Baceae confections?2025-06-12T14:20:04-07:00

Our motto is “Eat 1 Wait 2.” Enjoy one serving and wait up to 2 hours to feel the effects, especially if you are new to cannabis products.

Are Baceae products gluten-free?2025-06-12T14:23:43-07:00

All of our products are either fully gluten-free or naturally gluten-free. In full transparency, the oats we use are made in the same facility as gluten so they are considered naturally-gluten free but should be avoided by those with severe gluten allergies. Please check the ingredient list on each product page for specific dietary information.

How should I store Baceae products?2025-06-12T14:19:58-07:00
  • Confections: Keep in a cool, dry, dark place, ideally between 60-70°F and below 55% humidity. Store for up to the “best by date” listed on the box. Not following these conditions can cause “bloom” (a light-colored powdery surface), which doesn’t affect safety but can alter texture.
  • Tinctures: Store for up to 2 years from the “bottled date.”
  • Topicals: Store for up to 24 months from the open date.

What kind of chocolate do you use in your confections?2025-06-12T14:25:46-07:00

We use high-quality vegan, organic and Fair-Trade certified 66% dark chocolate.

What is “mindful manufacturing?”2025-06-12T14:24:24-07:00

At Baceae, we are committed to maintaining the highest quality and freshest products. We have a low-stock/no-stock business model, meaning when you order from us, we mindfully handcraft every chocolate, tincture, and topical for your order with your wellness in mind.

Does Baceae offer wholesale or custom projects?2025-06-12T14:22:44-07:00

Yes, information about wholesale accounts and white label/private label/custom projects are available.

Do Baceae products contain THC?2026-08-28T13:51:10-07:00

No, our cbd extracts contain 0% THC.

Where can I find the ingredient list for a product?2025-06-12T14:26:17-07:00

A detailed ingredient list is available on each individual product page. We also have a general “Ingredients” page that lists many of the organic and beneficial ingredients we use across our product lines.

Are Baceae products lab-tested? Where can I see the results?2025-06-12T14:26:27-07:00

Yes, we are proud to share our Certificates of Analysis (CoAs) with our customers. You can find them on our “Certificates of Analysis” page on the website.

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